Hosted Call Center
Transform Your Communication with Our Cutting-Edge VoIP Services
What is a Hosted Call Center?
Hosted call center phone systems are designed to handle higher call volumes than a typical inbound call center. A hosted call center solution is vastly different compared to a PBX phone service
Hosted call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
Hosted Call Center Features To Match Your Business Needs
Interactive Voice Response (IVR)
Send incoming calls to the right call center agents. Set up your IVR any way you want.
Call Recording
Record, pause, and listen to customer interactions any time.
Automatic Call Distribution (ACD)
Distribute calls based on business hours, technical support level, IVR options, and more.
Virtual Phone Numbers
Get local and toll-free numbers or use your existing phone numbers.
Call Routing
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Dashboards & Reporting
Get access to advanced features & reports to measure your VoIP call center efficiency.